Shipping and Returns
Delivery/Installation Policy
At Intelsinc, we are committed to providing a reliable delivery/installation service that is tailored to the logistical specificities of Cameroon. Given the infrastructure challenges and significant distances between some regions, we have established a network of local partners to ensure efficient coverage in major cities as well as rural areas. Our delivery times vary depending on the customer’s location, typically between 3 to 7 business days in urban areas, and up to 10 days for more remote areas. In addition, we offer personalized follow-up so that each customer can track the progress of their order and coordinate a timely installation. We strive to overcome logistical constraints so that our customers enjoy a smooth and secure experience, no matter where they are located in Cameroon.
Return and Exchange Policy
At Intelsinc, we place the utmost importance on customer satisfaction and product quality. To ensure your peace of mind, we have extended our return and exchange policy to 3 months after delivery. During this period, you can request a return or exchange if the product does not meet your expectations or has a manufacturing defect, provided that it is in good condition and in its original packaging. We work in collaboration with local logistics partners to facilitate returns, whether you are in an urban or rural area, although the timeframe may vary depending on your location. If a defect is confirmed, Intelsinc will cover the return costs and ensure a prompt replacement or refund. This policy ensures that you can purchase with confidence, with a reliable service tailored to the needs of Cameroon.